The assessment
Source: Everest Group (2026). Licensed reprint. Everest Group PEAK Matrix® is a registered trademark of Everest Global, Inc.
Why the market moved
Enterprises stopped believing the documentation and started asking what actually happens
The market grew to meet that question.
~35%
DII market growth last year
Prior
Last Year
US$0
US$380-400M
What event logs see
Records opened and closed
Status changes inside one system
Timestamps, not effort
What decides cost and cycle time
Every click, keystroke and copy-paste
The workaround nobody wrote down
The Bigger Question
Most agent programmes drift or stall for the same reason: the agent was built on how the process was supposed to run, not how it runs.
Your agents are only as good as what they know about your work.
The evaluation
What event logs see
We show you how the work really gets done
Every company has two versions of its processes, the documented one and the real one. We find the real one, including the seventeen different ways the same task gets completed across your teams.
Humans + agents
We see your people and your agents together
One view of human and agent activity: where work passes between them, where someone quietly takes over, where a handoff costs more than it saves. Most tools in this market still see only the human half.
Effort + cost
Attribute effort and cost across teams, locations and transactions. What a process genuinely costs to run, and where the money goes. Turn an operations review into a budget decision.
04
Simulation
We let you simulate the redesign before you go live
You can model the change across process, technology, policy and demand, and see the knock-on effects across connected workflows, before a single person or agent is affected.
Everest Group also captured what customers told them they value most.
Security
& privacy
Product
evolution
Implementation
& support
See the full evaluation and where every vendor landed.
Why the market moved
Everest Group
"Soroco has strengthened its position as a Leader on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2026, underpinned by its strong vision, depth and breadth of its product capabilities, and ability to provide rich operational context needed to embed AI agents in enterprise workflows. The ability to create workflow twins, conduct AI-powered simulations, and identify process improvement opportunities across human and agent workflows contributed to its position."
Amardeep Modi
Vice President, Everest Group
Get the report
The full assessment: the market data, the criteria buyers are actually prioritising, and strengths and limitations across every vendor evaluated.
Download it free. Everyone who does gets an invitation to a debrief with our team on what it means for your operating model, and where the fastest wins tend to sit in a business like yours.
