Monitoring individual employees through invasive tools isn't the most effective way to boost productivity. A more insightful approach is to focus on team-level data, which can reveal bottlenecks, breakdowns, and inefficiencies in the entire system. This way, data serves as a mirror to identify systemic issues that make work harder for everyone, rather than acting as a microscope to scrutinize individual actions.

Soroco believes the key to this approach is empathy, which helps in understanding the challenges employees face. By adopting an empathetic mindset, leaders can engage in collective problem-solving and empower teams to improve processes, ultimately creating a work environment that is more productive for everyone.