Soroco Scores a Hattrick:
Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2024, Third Year in a Row
Learn why it matters for you
This report evaluates 19 Digital Interaction Intelligence (DII technology providers, positioning them on Everest Group’s PEAK Matrix® as Leaders, Major Contenders, and Aspirants. It helps buyers select the best-fit provider for their digital transformation needs. Inside, you’ll find:
This report gives you:
Understand the evolution of DII from traditional Task Mining
Assess DII products - in terms of their strengths & limitations
Discover why Soroco ranks higher than other DII products
Evaluate key DII technology and market trends
“Soroco’s Digital Interaction Intelligence product strategy is focused on leveraging AI to help enterprises unlock business value from user interaction data. A large and growing client base, depth and breadth of product functionalities, and continued investments in innovation and AI capabilities have helped Soroco reinforce its position as a Leader on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2024. Ease of deployment, leverage of AI, and comprehensive nature of insights are some of the key strengths highlighted by its clients.”
Amardeep Modi,
Vice President, Everest Group
What sets Soroco apart?
Deep Capture Engine
powered by Edge AI that collects interactions at the OS level — capturing metadata, browser DOMs, object IDs, and even green-screen layouts like Citrix.
Smart Learning
through both supervised and unsupervised models. Scout learns process signatures from SMEs, discovering underlying process sequences and unlocking insights into task classifications.
Hierarchical Flow Graphs
empower business users to analyze workflows and get high-level business intent at a glance.
Automation Potential
identification, with out-of-the-box applications to eliminate data silos, optimize tech spend, and streamline processes.
Continuous Monitoring
of processes against business KPIs like team productivity, employee experience, and more, with actionable recommendations.
Generative AI & Adaptability
Clients love the ease of deployment and the use of cutting-edge generative AI in Scout’s use cases.
What is Digital Interaction Intelligence?
Discover how DII surpasses traditional task and process mining solutions with advanced AI capabilities, across industries and functions.
