What is Digital Interaction Intelligence?
Learn how AI and Interaction Data is a generational change from old school process intelligence and task mining.
Defining Digital Interaction Intelligence (DII)
Digital Interaction Intelligence (DII) refers to any software designed to:
Create Interaction Logs
Utilize advanced AI models to capture human-machine interactions and associated metadata. This includes recording keystrokes, mouse clicks, activity screenshots, and application object IDs across desktops to generate comprehensive UI logs.
Generate Digital Interaction/ Work Graphs:
Produce detailed digital interaction graphs that map out various process variants. These graphs depict the sequence of tasks/steps, users involved, and the applications utilized.
Extract Business Insights and Opportunities
Derive relevant business insights, identifying opportunities for automation and AI integration.
DII software, like Soroco’s Scout AI model, offers a fact-based, technology-driven method to comprehend user interactions across various applications, particularly productivity tools. By leveraging machine learning models, DII connects human-machine interaction data with key performance indicators (KPIs) and business outcomes. Unlike process mining solutions that focus on processes, DII emphasizes a user-centric perspective, leading to a more detailed understanding of current processes.
Why You Should Download The DII Playbook
The Digital Interaction Intelligence (DII) Playbook empowers enterprises at various stages of their transformation journeys. It provides insights, methodologies, and practical advice to achieve best-in-class outcomes from digital interaction intelligence.
Get Introduced to Interaction Data
Understand the invaluable benefits of harnessing human-machine interaction data.
Embrace Digital Interaction Intelligence (DII)
Discover how DII surpasses traditional task/ process mining with advanced AI capabilities, across industries and functions.
Get Access to Step-by-Step Implementation Guide
Follow a detailed guide to launching and accelerating your DII journey.
Learn How to Setup a DII CoE
Understand the pivotal role of a Centre of Excellence (CoE) in driving DII success.
Customer Case Studies
Gain inspiration from real-world case studies of successful DII implementations.
Get Additional Access To
Infinite Applications
Explore the practical applications and benefits of DII across industries and functions.
Best Practices
Learn best practices for data security, talent management, and change management during DII adoption.
Market Data
Gain insights into the market size, growth trends, and adoption rates of DII solutions.
The Capability Maturity Model
Access resources like the DII Capability Maturity Model (CMM) to evaluate key capability areas in your enterprises’ DII journey.
Download the playbook now to transform your enterprise with Digital Interaction Intelligence (DII) and stay ahead of the competition!
Download the playbook by sections
Section 1
What is Digital Interaction Intelligence (DII)?
How is it different from Task Mining?
Key components of DII
Impact of AI in these solutions
Importance of DII in measuring work
Section 2
DII Applications, Benefits, and Use Cases
Challenges faced by different stakeholders
Key applications of DII
Benefits of DII solutions
Use cases across industries and business functions
Understand the current state
Build a business case
Identify all determinants
What is the capability maturity model?
Adoption of DII by market segments
Understand the DII journey of BT Group
Understand the DII journey of The Wonderful
Meet the authors
Amardeep Modi
Vice President
Everest Group
Santhosh Kumar
Practice Director
Everest Group
Harpreet Makan
Practice Director
Everest Group
Upshant Saini
Senior Analyst
Everest Group
Shreepriya Sinha
Senior Analyst
Everest Group
Four Years in a Row:
Soroco Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2025, Once Again.
