Four Years in a Row:
Soroco Tops Everest Group’s PEAK Matrix® Assessment on Digital Interaction Intelligence 2025, Once Again.
Why this matters for you
In a crowded market of task mining and process intelligence tools, Soroco’s Scout goes further—capturing how teams truly work across applications and workflows, revealing patterns invisible to process-centric solutions.
This report gives you:
Independent, comparative analysis of 18 leading DII providers globally
Soroco’s strengths, including market adoption and product capabilities
Key technology and market trends from generative and agentic AI
Benchmarks to pick the right DII platform for your transformation programs
“Soroco continues to demonstrate strong execution of its vision to unlock sustainable and scalable business value for its clients. The depth and breadth of product capabilities and use cases, its investments in foundational AI models for interaction data, and a strong market presence in the DII space have helped Soroco emerge as a Leader and Star Performer on Everest Group’s Digital Interaction Intelligence Products PEAK Matrix® 2025,” said Amardeep Modi, Vice President at Everest Group. “Its product vision and roadmap, ease of use and intuitive interface, the platform’s strong AI foundation, quality of insights, and responsive customer support are some of the key strengths indicated by its clients.”
Amardeep Modi,
Vice President, Everest Group
What sets Soroco apart?
According to the 2025 Everest Group assessment, Soroco stands out for its:
Deep Capture Engine
powered by Edge AI that collects interactions at the OS level — capturing metadata, browser DOMs, object IDs, and even green-screen layouts like Citrix.
Smart Learning
through both supervised and unsupervised models. Scout learns process signatures from SMEs, discovering underlying process sequences and unlocking insights into task classifications.
Hierarchical Flow Graphs
empower business users to analyze workflows and get high-level business intent at a glance.
Automation Potential
identification, with out-of-the-box applications to eliminate data silos, optimize tech spend, and streamline processes.
Continuous Monitoring
of processes against business KPIs like team productivity, employee experience, and more, with actionable recommendations.
Generative AI & Adaptability
Clients love the ease of deployment and the use of cutting-edge generative AI in Scout’s use cases.
What is Digital Interaction Intelligence?
Discover how DII surpasses traditional task and process mining solutions with advanced AI capabilities, across industries and functions.
